We want you to be completely satisfied with your purchase from Nursery Planet. Our Refund Policy ensures that you can shop with confidence:
Orders delivered & accepted by the customer cannot be refunded.
In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.
Returns: You may return unused and undamaged product (non live plants) within 10 days of delivery for a full refund.
Refunds: Refunds are processed promptly upon receipt of returned items.
Exceptions: Certain perishable items LIVE PLANTS or personalized products may not be eligible for return.
Damaged Items: If your order arrives damaged, please contact us immediately for assistance.
Please review our full Refund Policy for complete details on returning items and eligibility criteria.
1. Eligibility for Returns
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- Unused and Undamaged Items: We accept returns of unused and undamaged product within 10 days of delivery.
- Original Condition: Product must be returned in their original packaging and in the same condition as when they were received.
- Non-returnable Items: Certain perishable or personalized items may not be eligible for return. This includes plants that have been planted or partially used soil or fertilizers.
2. Initiating a Return
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- Contact Us: To initiate a return, please contact our customer service team at [contact email – agroalive1@gmail.com]. Please provide your order number and the reason for the return.
- Return Authorization: We will provide you with instructions on how to return the item. Please note that returns without prior authorization may not be accepted.
3. Refund Process
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- Refund Method: Once your return is received and inspected, we will process a refund to your original method of payment.
- Refund Timing: Refunds are typically processed within 5-7 business days after we receive your return. Please note that it may take additional time for the refund to appear on your credit card statement.
4. Shipping Costs
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- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
- Original Shipping: Original shipping charges are non-refundable, except in cases where we made an error in shipping or the item received was defective.
5. Damaged or Defective Items
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- Damaged During Transit: If your order arrives damaged, please contact us immediately. We may request photos of the damage to expedite the resolution process.
- Defective Plants: If you believe a plant is defective upon arrival (e.g., unhealthy or damaged beyond normal transit issues), please contact us with details and photos.
6. Exceptions
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- Live Plants: Due to the nature of live plants, we cannot accept returns for plants that have been planted or show signs of care or neglect beyond normal transportation.
7. Contact Us
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- Customer Support: If you have any questions about our Refund Policy or need assistance with a return, please contact our customer service team at [Contact only What’s App -9831537285].
8. Policy Updates
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- Changes: We reserve the right to update or modify our Refund Policy at any time. Changes will be effective immediately upon posting on our website.
By shopping with Nursery Planet, you agree to our Refund Policy and acknowledge that you have read and understood the terms outlined above.